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Shipping Policy

Shipping Policy:

  • Free shipping on all product
  • Product are shipped from our warehouse within 2 to 7 working days. 
  • The order will be delivered in 08-10 days from the date of dispatch. 
  • You will receive order tracking number as soon as we ship your order.
  • We deliver International Shipping  with  DHL, FedEx, Aramex, UPS Logistics Partners.
  • We have 5 days Exchange policy.
  • Please ensure that the products you return are unused, unworn and the original tags are intact.
  • International orders are not eligible for return only exchange available .
  • Refunds are initiated in your bank account within 5-10 Working days of product receipt.
  • Exchange only available for products at above 30$.
  • There is no additional charge for any exchange orders.
  • Exchange is subject to availability of size.
  • For new orders of lower price, the balance amount will be refunded as a gift voucher.
  • No returns and only exchanges will be applicable on all orders from November 25th

Subject to availability, (see Clause 4 above), and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation.

Reasons for delay could include:

  • Unforeseen circumstances; or
  • Delivery area not under our scope of network 

If we are unable to deliver the goods after two attempts by default as a delivery practice by our carrier . the carrier shall also coordinate on the telephone no provided by you . Still if the parcel is not being received by someone at the address given , then the parcel shall return back to the brand and a credit in LADYWESTERN wallet shall be issued to yourself , in case of prepaid only .